We’re Here to Care for You
Buying vintage should feel as joyful and effortless as wearing it. That’s why we’ve created clear, transparent customer care policies:
Welcome to Something Vintage Jewelry
You’re searching for jewelry that tells a story — something more meaningful than today’s mass-produced pieces. At Something Vintage Jewelry, we guide you to treasures from the past, each carefully curated to bring vintage glamour into your modern life.
Because every piece is one-of-a-kind, we’ve created clear and simple policies to protect the integrity of our collection and to ensure your experience is seamless, confident, and enjoyable.
Customer Service Hours
Monday – Thursday: 10:00 AM – 4:00 PM PST
Friday – Sunday: Closed
Contact: info@somethingvintagejewelry.com
A note for buyers: We’re here to ensure your experience is as special as the jewelry you select. Please don’t hesitate to reach out with questions or styling requests — we love helping you find the perfect piece.
Shipping
- Orders ship every Thursday with the utmost care.
- Expedited shipping (2-Day & Overnight): Orders placed by 12:00 PM PST ship the same day; orders placed after 12:00 PM ship the following business day.
- Shipping times vary by location. For estimates, visit:
- UPS.com for U.S. shipments
- DHL.com for international shipments (Origin: Los Angeles, CA – 90210)
- A confirmation email with tracking will be sent when your order ships.
- Shipping charges are non-refundable.
- Something Vintage Jewelry, Inc. is not responsible for lost, stolen, or damaged items once in transit.
A note for buyers: We treat every shipment as a gift — carefully packaged and entrusted to reliable carriers so your treasure arrives safely.
Returns Policy
- All sales are final. Refunds are not offered.
- Store credit may be issued within 48 hours of delivery if:
- Items are unworn and unused
- Original tags remain attached
- Packaging is intact and in original condition
- We reserve the right to deny store credit if items do not meet return standards.
For return assistance, please contact info@somethingvintagejewelry.com.
A note for buyers: Because our collection is curated from rare, one-of-a-kind vintage finds, we are unable to offer refunds. Instead, we provide store credit so you may choose another timeless piece that captures your heart.
Costume Vintage Jewelry
- All costume vintage jewelry is not new. Each piece is at least 20 years old (typically from the 1940s–1990s).
- Items are pre-loved and may show gentle signs of age, which add to their character and history.
- We photograph and describe the condition of every piece as accurately as possible.
- Handle with extra care due to age and materials.
- Cleaning: Use only a soft, dry cloth. Do not use treated cloths, liquid cleaners, or chemical products.
- We purchase only from established dealers with long-standing relationships.
- We do not provide repairs or appraisals for outside pieces.
A note for buyers: Costume vintage jewelry carries the artistry and glamour of its era. By choosing these treasures, you’re preserving history while wearing a truly one-of-a-kind piece.
Jewelry Care Instructions
- Avoid direct contact with lotions, perfumes, or oils.
- Keep away from heat, moisture, and direct sunlight.
- Remove jewelry before cleaning, exercising, or swimming.
- Plating naturally tarnishes with age and wear; restoration is not offered.
- Store jewelry in pouches or air-tight boxes.
- Cleaning:
- Use a soft, dry cloth only (no treated cloths or liquid cleaners).
- Fine jewelry may be gently polished with a Sunshine Cloth.
A note for buyers: Treat your vintage pieces as heirlooms. With a little extra care, they will continue to tell their story for generations to come.
Product Display
- We aim to photograph and describe every item with care.
- Due to monitor variations, colors may appear slightly different on your screen.
- Colors and textures are described to the best of our ability, but exact matches cannot be guaranteed.
A note for buyers: Part of the beauty of vintage is seeing it in person — each piece carries details and depth that photos can only partially capture.
Price Adjustments
- Sale items are not eligible for returns, credits, or adjustments.
- Prices and promotions may change at any time.
- Orders with erroneous pricing (due to system or administrative error) may be cancelled.
A note for buyers: Our pricing reflects rarity, craftsmanship, and market demand. Each treasure is priced with care to honor its history and design.
Promotions
- Promotions are subject to change without notice.
- Exclusions: promotions do not apply to gift cards or custom orders.
- Promotions are not retroactive and cannot be applied after purchase.
A note for buyers: Our promotions are occasional treats to make discovering vintage even more delightful — but never at the expense of quality or authenticity.
Gift Cards
- Gift cards are digital only and will be delivered by email.
- They do not expire.
- Not eligible for sales, promotions, returns, or exchanges.
A note for buyers: A gift card is the perfect way to share the joy of discovery, letting someone you love choose their own timeless treasure.